Most homeowners associations choose to employ a highly-qualified professional community manager. Residents should know what the manager has and has not been hired to do. The manager has two primary responsibilities: to carry out policies set by the HOA board and to manage daily operations of the Association. Some residents expect the manager to perform certain tasks that just aren’t part of the job. When the manager doesn’t meet those expectations, residents naturally are unhappy. Since the board wants residents to be happy, here are a few clarifications to help you understand what the manager does.
1. HOA Rule Violations
2. Board Advisor
3. Communicate with Residents
Although the manager is a great resource to the homeowners association, he or she is not available 24 hours a day, except for emergencies. Getting locked out of your home may be an emergency to you, but it isn’t an association emergency. An association emergency is defined as a threat to life or property.
The manager is always happy to answer questions, but he or she is not the information officer. For routine inquiries, like the date of the next meeting, please read the newsletter or check your homeowners association website.
4. Monitor Contractors
5. Routinely assess the community
The manager has a broad range of expertise, but he or she is not a consultant to the residents. Neither are they an engineer, architect, attorney or accountant. The manager may offer opinions, but don’t expect technical advice in areas where he or she is not qualified.
These are just five common duties of an HOA manager. There are many more and some that may be specific to your Association.
Please remember to be considerate of your homeowners association management and volunteer HOA board. They are there to help and usually want the same common goal that you do.